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At Christoffel & Family Estate Jewelry, we hold a strong commitment to delivering exceptional service and offering products of the highest quality. To ensure a seamless and satisfactory experience for our esteemed customers, we have established a comprehensive return and refund policy for both in-store and online purchases.
We proudly provide a seven-day full refund policy for items purchased either in-store or through our online store. The refund period begins from the date of receipt by the customer. Within this window, you have the option to return the item and receive a full refund.
As an expression of our gratitude to our valued customers, we extend the return period to 30 days for store credit. Should you decide to initiate a return between the 8th and 30th day after receiving your purchase, we will gladly issue store credit equivalent to the item's purchase amount.
Please adhere to the following conditions for all returns and exchanges:
Beyond the 30-day period, returns or exchanges cannot be accepted. Additionally, an item(s) may be classified as non-refundable or non-exchangeable if:
Eligible returns will be processed using the original payment method. Refunds will be issued within a reasonable timeframe, in accordance with your payment provider's policies.
If you require further assistance or have inquiries, please do not hesitate to contact our dedicated customer service team. We are fully committed to ensuring your satisfaction and strive to create a memorable and cherished jewelry shopping experience.
At times, we encounter inaccuracies in pricing and descriptions within our listings – we deeply regret any inconvenience caused. Due to the sheer volume of our operations, there are instances where certain errors may escape our attention.
Please be aware that we retain the right to cancel any order in the event of such errors, especially when it becomes evident that the listing contains inaccuracies. We appreciate your understanding in these situations.
To start your return process, please email us at christoffeljewelry@gmail.com and include the following information.
First and last name
Best Phone number and email to contact you at,
Item purchased (please include the item name on your payment receipt)
Date purchased
Once we receive this information, we will make our best effort to contact you in a quick and reasonable timeframe.
Note: This return and refund policy may be subject to updates, and any revisions will be reflected on our website. We encourage you to review the policy at the time of your purchase.