Return and Refund Policy

At Christoffel & Family Estate Jewelry, we hold a strong commitment to delivering exceptional service and offering products of the highest quality. To ensure a seamless and satisfactory experience for our esteemed customers, we have established a comprehensive return and refund policy for both in-store and online purchases.

Restocking Fee

A 10% restocking fee will be applied to all returns to cover a portion of shipping fees and to prepare the item for sale once again. 

Seven-Day Full Refund

We proudly provide a seven-day full refund policy for items purchased either in-store or through our online store. The refund period begins from the date of receipt by the customer. Within this window, you have the option to return the item and receive a full refund.

Extended 30-Day Store Credit

As an expression of our gratitude to our valued customers, we extend the return period to 30 days for store credit. Should you decide to initiate a return between the 8th and 30th day after receiving your purchase, we will gladly issue store credit equivalent to the item's purchase amount.

Returns and Exchanges Conditions

Please adhere to the following conditions for all returns and exchanges:

  • The item must remain in its original shipping condition, free from wear, damage, or alterations, including changes in sizing.
  • You should provide the original sales receipt or proof of purchase along with the returned item.
  • For online purchases, return shipping costs are the responsibility of the customer, except when the return is due to our error (e.g., incorrect item shipped).

Non-Returnable and Non-Exchangeable Items

Beyond the 30-day period, returns or exchanges cannot be accepted. Additionally, an item(s) may be classified as non-refundable or non-exchangeable if:

  • Third party alterations have been made to the item.
  • Intentional or unintentional damage is evident.
  • An attempt to deceive or defraud the business is suspected.

Refund Processing

Eligible returns will be processed using the original payment method. Refunds will be issued within a reasonable timeframe, in accordance with your payment provider's policies.

If you require further assistance or have inquiries, please do not hesitate to contact our dedicated customer service team. We are fully committed to ensuring your satisfaction and strive to create a memorable and cherished jewelry shopping experience.

Price Inaccuracies Notice

At times, we encounter inaccuracies in pricing and descriptions within our listings – we deeply regret any inconvenience caused. Due to the sheer volume of our operations, there are instances where certain errors may escape our attention.

Please be aware that we retain the right to cancel any order in the event of such errors, especially when it becomes evident that the listing contains inaccuracies. We appreciate your understanding in these situations.

To start your return process

To start your return process, please email us at and include the following information. 

First and last name

Best Phone number and email to contact you at,

Item purchased (please include the item name on your payment receipt) 

Date purchased

Once we receive this information we will make our best effort to contact you in a quick and reasonable timeframe. 

Note: This return and refund policy may be subject to updates, and any revisions will be reflected on our website. We encourage you to review the policy at the time of your purchase.

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