FAQ

If you have further inquiries or if your question is not addressed here, please don't hesitate to contact us. Our dedicated team is eager to assist you and provide the information you need to make your jewelry shopping experience exceptional.

Online Orders

    How can I make a purchase from your website?

    You have the option to make a purchase through our user-friendly website or by reaching out to us via phone. Feel free to contact us. If you plan to utilize multiple credit cards, kindly contact us for personalized assistance with your order.

    What payment methods are accepted?

    We proudly accept major credit cards, including American Express, Visa, Mastercard, and Discover, as well as PayPal, and Zelle. However, please note that we DO NOT accept cashiers checks, personal checks, money orders, or Western Union payments. For online purchases, the use of multiple credit cards is available if all cards share the same billing address and if the order is placed via phone.

    Will sales tax be applied to my purchase?

    Sales tax will be applied if your order is shipped within California or if you opt to pick up your purchase from our store. Additionally, for shipments outside of California, sales tax will be applied to the following states: Arizona, Arkansas, Colorado, Florida, Georgia, Illinois, Maryland, Massachusetts, Michigan, Nebraska, New Jersey, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, and Washington. Please be aware that international shipments may incur local customs or duties.

    Do you offer gift wrapping?

    Absolutely! Each piece can be meticulously gift wrapped. Your jewelry will arrive elegantly presented in a velvet-lined jewelry box or pouch. For engagement rings, we ensure a special presentation by wrapping them with ribbon in a velvet-lined jewelry box.

Shipping

    How do you handle shipping?

    For items under $10,000, FedEx 2nd Day shipping is included, while items exceeding $10,000 benefit from FedEx Priority Overnight shipping. To safeguard your purchase, all FedEx deliveries necessitate a signature upon receipt and are fully insured for their full retail value. Additionally, we offer free USPS registered insured or Express shipping for locations inaccessible via FedEx delivery.

    Can I upgrade my shipping to Priority Overnight or opt for Saturday delivery?

    Certainly! If your purchase is under $10,000, you can upgrade to Priority Overnight shipping for an additional $30. For the option of Saturday delivery, a $20 upgrade fee applies. If upgrading from FedEx 2nd Day to Priority Overnight shipping with Saturday delivery, the combined fee will be $30 plus $20.

    When will my order be shipped?

    Upon placing your order, we will reach out to you to coordinate shipping arrangements. We make it a point to contact you before shipping to ensure that you will be available to receive your package, as a signature is required. To qualify for Priority Overnight shipping with next day delivery, orders must be placed by 2 pm Pacific Time.

    How can I track my shipment?

    Our shipping department will promptly send you an email containing your tracking information once your order is dispatched.

    Do you ship internationally?

    Absolutely! We offer international shipping through FedEx International Priority. We do need to verify shipping availability based on your location and country-specific insurance limits. Please note that any local customs or duties upon delivery are the customer's responsibility. Unfortunately, we cannot currently ship to France. For APO addresses, shipping must be done via USPS, with an insurance limit of $5,000.

    Can I provide an alternate shipping address?

    Please note that we exclusively utilize the billing address associated with the provided credit card(s) at the time of checkout for shipping purposes. We do not accept alternate shipping addresses. Kindly be aware that sales tax will be applied based on the provided billing address. In the case of an international address, additional shipping charges may apply.

Returns

    What is your return policy?

    In-Store: We offer a 7-day window for returns on items purchased in-store. Items can be exchanged for store credit within 30 days. After the 30-day mark, all sales become final. Please note that we cannot accept returns or exchanges for jewelry that has been worn, altered, or damaged.

    Special Orders: Due to the customized nature of special orders, they fall outside our general refund policy, and all sales are final.

    Online: For online purchases, you have 7 days from the receipt of your order to return it for a full refund. To initiate the return process, kindly contact us through our contact form and we will provide instructions. We will provide you with a prepaid FedEx return label via email. The 7-day return period commences upon receipt of your order, and returned items must be shipped by the 7th day. Refunds will be processed once the item is back in our store, inspected, and confirmed to be in the same condition as when shipped. Please contact us immediately if any issues are noted upon arrival.

    Special Orders: Similar to in-store and online purchases, special orders are considered final sales.

    How do I initiate a return for an online purchase?

    For online returns, you have 7 days from your package's arrival to request a return. To begin the process, please contact us through our contact form. We will provide you with instructions to facilitate the return.

    How do I package my return?

    For secure transit, package the jewelry carefully in a medium FedEx priority box and obtain a receipt from FedEx upon drop-off. Once the returned item is received, we will assess its condition and process a refund within 3 days. If you have any queries about this procedure, do not hesitate to reach out.

Ring Sizing

    Can any ring be resized?

    While most rings can be safely resized up or down by one full size, the possibility depends on the ring's style and the intended size adjustment. We assess each ring's potential for sizing, taking into account factors such as design, size difference, and delicacy. Rings that cannot be sized due to specific characteristics will be noted in their description. Reference the possible ring size range for guidance on suitable size adjustments.

    Can I return a resized ring?

    No, Once items have been altered, we do not offer returns or exchanges on them. 

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